Return Policy

Last updated: 9/29/2003

Introduction

Thank you for choosing Xpresso Head. We take pride in offering products that are not only of high quality but also unique in design. We understand, however, that there may be instances where you may need to return an item. To enhance your shopping experience with us, we have formulated a straightforward and convenient return policy.

Eligibility for Return

  1. Item Condition: The item must be unused, unaltered, and in the same condition that you received it. It must also be in the original packaging.

  2. Time Frame: Items are eligible for return within 30 days from the date of receipt.

  3. Proof of Purchase: A valid proof of purchase, such as an order confirmation email, is required for initiating returns.

Non-Returnable Items

The following items cannot be returned:

  1. Items marked as “Final Sale”.

  2. Gift cards.

How to Initiate a Return

  1. Notification: To initiate a return, kindly email us at hello@XpressoHead.com with your order number and reason for return.

  2. Approval & Instructions: Upon receiving your email, our customer service team will assess the request and respond with return approval and instructions within 2-3 business days.

  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  4. Tracking: We recommend using a trackable shipping service, as we cannot guarantee the receipt of your returned item.

Refunds

  1. Inspection: Once your return is received and inspected, we will notify you via email.

  2. Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

Unfortunately, we currently do not offer exchanges. You will have to place a new order for the desired product after completing the return process for the original item.

Contact Information

For any inquiries or clarifications regarding the return policy, please contact us at hello@XpressoHead.com.

Thank you for your business, and we look forward to serving you again soon.

Sincerely,

The Xpresso Head Team